Privacy Policy

This Privacy Policy describes how drexoholm (drexoholm Limited) collects, uses, and protects your personal information. We are committed to protecting your privacy and handling your data responsibly. This policy explains what information we gather when you visit our website, how we use it, and the rights you have regarding your data.

Who We Are

We operate a website dedicated to wooden deck building tutorials, providing comprehensive guides on Vilnius backyard timber deck construction, DIY tutorials, and material selection. As the data controller, we are responsible for ensuring your personal information is processed lawfully and transparently. Our commitment is to maintain the highest standards of data protection while delivering valuable content to our visitors.

Information We Collect

We collect information in several ways. When you contact us through our forms, we gather your name, email address, phone number, and message content. We also collect usage data automatically through analytics tools, including your IP address, browser type, pages visited, and time spent on our site. Additionally, we use cookies and similar technologies to enhance your browsing experience and understand how you interact with our content.

Legal Basis for Processing

We process your personal information based on several legal grounds. Your consent is obtained when you submit contact forms or opt into communications. We also process data based on our legitimate interests in improving our website, providing better tutorials, and understanding user preferences. Where legally required, we process information to comply with applicable laws and regulations in Lithuania and the European Union.

How We Use Your Information

We use the information we collect to respond to your inquiries, provide customer support, and improve our tutorial content. Analytics data helps us understand which deck-building topics interest our visitors most, allowing us to create more relevant guides. We may use your information to send occasional updates about new tutorials or important changes to our website. We never sell your personal information to third parties. Your data is used solely to enhance your experience and provide the services you expect from us.

Data Retention

We maintain your personal information for specific periods based on its purpose. Contact form submissions and inquiry messages are retained for up to 24 months after your last interaction with us. Analytics and cookie data are kept for up to 14 months to analyze trends and improve our website. Server logs containing IP addresses and access information are retained for up to 12 months for security purposes. If you request deletion of your data, we will remove it within 30 days, except where legal obligations require longer retention.

Your Rights

You have the right to access your personal information and receive a copy of the data we hold about you. You can request correction of inaccurate information or deletion of your data, subject to certain exceptions. You have the right to restrict how we process your information and to object to processing for marketing purposes. You can withdraw your consent at any time. If you wish to exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Cookies and Tracking

We use cookies to improve your browsing experience and analyze how you use our website. These small files are stored on your device and help us remember your preferences, track page visits, and understand user behavior. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain longer. You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality and performance of our website. We do not use cookies for targeted advertising or share cookie data with external advertisers.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, and loss. We use encryption for data transmission and maintain secure server environments. However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security. We encourage you to use strong passwords and maintain the confidentiality of your account information when interacting with our website.

Third-Party Links

Our website may contain links to external websites and resources related to deck building materials and tools. We are not responsible for the privacy practices of these third-party websites. When you click on external links, you leave our site and enter sites governed by their own privacy policies. We encourage you to review the privacy policies of any external websites before providing your personal information. Our privacy policy applies only to information collected through our website.

Supervisory Authority

If you believe we have violated your data protection rights, you have the right to lodge a complaint with the Lithuanian Data Protection Authority (Lietuvos Respublikos duomenų apsaugos inspektoratas). You can file a complaint if we are not processing your data in accordance with applicable data protection laws. The supervisory authority can investigate your complaint and take appropriate action. Filing a complaint does not prevent you from seeking other legal remedies.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by updating the "Last updated" date at the top of this policy. Continued use of our website after such modifications constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.